At Perfect Preowned, we prioritize customer satisfaction by offering high-quality refurbished laptops, iPhones, and other electronic devices. This Return and Refund Policy outlines the terms and conditions for returning items and requesting refunds.

1. Eligibility for Returns
You may return a product if:

It is in its original condition with all accessories, packaging, and documentation.
It has a defect not caused by misuse, accidental damage, or unauthorized repairs.
The return is requested within 30 days of receiving the product.
2. Non-Returnable Items
We cannot accept returns for:

Items damaged due to user negligence or improper handling.
Products with tampered serial numbers or missing parts.
Software or downloadable content.
3. Refund Process
Refunds are processed once the returned item is received and inspected.

Refund Options:
Original Payment Method: Refunds will be credited to the payment method used at purchase.
Store Credit: Alternatively, you can choose to receive store credit for future purchases.
Timeline:
Refunds are typically processed within 7–10 business days after we confirm the product's condition.

4. Warranty Coverage
All refurbished products come with a 90-day limited warranty. If your device experiences issues within this period, you may be eligible for repair, replacement, or refund under the warranty terms.

5. How to Initiate a Return
Contact us at support@perfectpreowned.com.au or call [Insert Phone Number].
Provide your order number, proof of purchase, and details of the issue.
Follow the instructions provided by our support team to ship the product back.
Note: Customers are responsible for return shipping costs unless the item is defective or incorrectly shipped.

6. Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product:

Notify us within 48 hours of delivery.
Provide photos of the damaged or incorrect item for verification.
We will arrange for a replacement or refund at no additional cost.

7. Exchanges
We allow exchanges for the same product or another item of equivalent value if the original item is defective or damaged.

8. Contact Us
For any questions regarding our Return and Refund Policy, please reach out to:

Email: support@perfectpreowned.com.au

By purchasing from Perfect Preowned, you agree to abide by this policy. We reserve the right to update or modify this policy at any time.