Extended Warranty & Accidental Damage Protection Terms and Conditions
Important Notice
This Extended Warranty & Accidental Damage Protection Plan ("Plan") is an optional service contract and is not a substitute for your statutory rights under the Australian Consumer Law (ACL). Nothing in this Plan limits or excludes rights or remedies that cannot be lawfully excluded under the ACL.
1. Definitions
1.1 Agreement means these Terms and Conditions, the Warranty Certificate, the Schedule, and any documents incorporated by reference.
1.2 Provider / We / Us / Our means the seller or warranty administrator named on the Warranty Certificate.
1.3 Customer / You / Your means the original purchaser of the Device and the Plan.
1.4 Device means the electronic device purchased from the Provider and identified by serial number or IMEI on the purchase invoice.
1.5 Plan means the Extended Warranty and/or Accidental Damage Protection purchased by the Customer.
1.6 Warranty Period means the period stated in the Warranty Certificate, commencing from the expiry of the manufacturer's or retailer's standard warranty unless otherwise stated.
1.7 Accidental Damage means sudden and unforeseen physical damage resulting from an unintentional external event that affects the functional operation of the Device.
1.8 Service Fee means the excess or deductible payable by the Customer for an approved claim, as specified in the Schedule.
2. Scope of Cover
2.1 Subject to these Terms, the Provider agrees to provide repair, replacement, or refund for covered failures occurring during the Warranty Period.
2.2 Extended Warranty Coverage includes:
•Mechanical and electrical faults arising from defects in materials or workmanship
•Failures occurring during normal and intended use of the Device
2.3 Accidental Damage Coverage (where purchased) includes:
•Physical damage caused by drops, impacts, or falls
•Cracked or damaged screens affecting functionality
For the avoidance of doubt, liquid damage of any kind is expressly excluded from coverage under this Plan.
2.4 Accidental Damage claims are limited to the number of incidents stated in the Schedule during the Warranty Period.
3. Remedies
3.1 For an approved claim, the Provider may, at its sole discretion:
•(a) Repair the Device using new or refurbished parts
•(b) Replace the Device with an equivalent device of the same or similar specifications
•(c) Provide a refund equal to the lesser of the original purchase price or current market value
3.2 Any replacement device becomes the property of the Customer and the original device becomes the property of the Provider.
3.3 Repairs or replacements do not extend or renew the Warranty Period.
4. Exclusions
This Plan does not cover:
4.1 Loss, theft, mysterious disappearance, intentional damage, or liquid damage (including but not limited to water, moisture, condensation, or corrosion exposure)
4.2 Cosmetic damage that does not affect functionality, including scratches, dents, or discoloration
4.3 Normal wear and tear, including battery degradation, unless expressly stated otherwise
4.4 Damage caused by misuse, abuse, negligence, improper storage, or use contrary to manufacturer instructions
4.5 Damage resulting from unauthorised repairs, modifications, or use of non-approved parts
4.6 Software issues, viruses, malware, or data corruption
4.7 Data loss, data recovery, or reinstallation of software or applications
4.8 Commercial or rental use unless expressly agreed in writing
5. Service Fees & Limits
5.1 Service Fee Schedule – For approved claims relating to physical or accidental damage repairs, a Service Fee is payable based on the original purchase price of the Device, as set out below:
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Product Category
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Purchase Price (AUD)
|
Service Fee (AUD)
|
|
Mobile Phones / Tablets / Laptops / Smartwatches
|
$0.00 – $249.99
|
$69.00
|
|
Mobile Phones / Tablets / Laptops / Smartwatches
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$250.00 – $499.99
|
$99.00
|
|
Mobile Phones / Tablets / Laptops / Smartwatches
|
$500.00 – $749.99
|
$139.00
|
|
Mobile Phones / Tablets / Laptops / Smartwatches
|
$750.00 – $999.99
|
$199.00
|
|
Mobile Phones / Tablets / Laptops / Smartwatches
|
$1,000.00 – $1,999.99
|
$349.00
|
|
Mobile Phones / Tablets / Laptops / Smartwatches
|
$2,000.00 – $2,999.99
|
$449.00
|
|
Mobile Phones / Tablets / Laptops / Smartwatches
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$3,000.00 – $3,999.99
|
$599.00
|
|
Mobile Phones / Tablets / Laptops / Smartwatches
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$4,000.00 – $4,999.99
|
$649.00
|
5.2 The applicable Service Fee is determined by the original purchase price of the Device as shown on the purchase invoice.
5.3 The Service Fee must be paid in full prior to commencement of any repair or replacement service.
5.4 The Service Fee is non-refundable once a claim has been approved, regardless of whether the Customer elects to proceed with the repair.
5.5 No Service Fee applies to claims solely relating to manufacturing defects covered under the Extended Warranty, unless otherwise stated in the Schedule.
5.6 The maximum liability of the Provider under this Plan shall not exceed the original purchase price of the Device.
6. Claims Process
6.1 Claims must be lodged promptly after discovery of the fault or damage.
6.2 The Customer must provide:
•Order number
•Device serial number or IMEI
•Description of the fault or damage
•Any additional information reasonably requested
6.3 The Device must be returned to an authorised service centre or via approved mail-in service.
6.4 The Provider reserves the right to assess the Device prior to claim approval.
7. Customer Obligations
7.1 The Customer must take reasonable care of the Device at all times.
7.2 Data Responsibility – The Customer is solely responsible for backing up, removing, and securing all data stored on the Device prior to submitting it for inspection, repair, or replacement. The Provider accepts no responsibility or liability for any loss, corruption, or unauthorised access to data, including but not limited to personal files, photos, contacts, applications, or software.
7.3 Device Locks and Accounts – As a condition of any repair or replacement, the Customer must remove all security locks and disable or remove any linked accounts from the Device, including but not limited to Apple ID, iCloud, Find My iPhone, Google accounts, Factory Reset Protection (FRP), passcodes, PINs, patterns, and biometric locks.
7.4 Failure to remove such locks or accounts may result in:
•(a) Rejection of the claim
•(b) Delays in processing
•(c) Return of the Device unrepaired at the Customer's expense
8. Transferability
8.1 This Plan is non-transferable unless expressly stated otherwise in the Schedule.
9. Cancellation & Refunds
9.1 The Plan may be cancelled within 14 days of purchase for a full refund provided no claim has been made.
9.2 No refunds are available once a claim has been approved or paid.
10. Termination
10.1 This Plan terminates immediately if:
•(a) Fraud or misrepresentation is identified
•(b) The Device is refunded or replaced in full
•(c) The Warranty Period expires
11. Australian Consumer Law
11.1 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
12. Limitation of Liability
12.1 To the extent permitted by law, the Provider is not liable for indirect, incidental, or consequential losses, including loss of data or profits.
13. Governing Law
13.1 This Agreement is governed by the laws of the State or Territory in which the Device was purchased, Australia.
14. Contact Details
For claims or enquiries, contact us at support@perfectpreowned.com.au and include your order number for reference.
END OF TERMS AND CONDITIONS